Terms and conditions
All garments and goods housed by Milly Sleeping are made locally by designers from Australia and New Zealand; this means that almost all of our garments are proudly made in Australia or New Zealand, and in exceptional cases where the Australian designer is living and working overseas, the garments are made in the designers' local city (if not their live-in studio)! The quality of Milly Sleeping's wares is of utmost importance.
Shopping in store :
Milly Sleeping can accept payments via EFT, and Visa, Mastercard and American Express credit cards.
We trust that you will treasure your Milly Sleeping purchase but please keep the receipt and tags presented to you with your selection/s at the time of sale. If you change your mind, credit or exchange may only be offered upon presentation of the receipt and the item – unused and in the condition in which it was sold to you - within 14 days of the date of sale.
In the unlikely event that your Milly Sleeping purchase does not meet expectation, care will be taken to determine the item’s fitness for purpose. A refund may only be offered where the product is agreed to be faulty, and repair or replacement cannot be arranged.
Please note that we cannot accept the return of sale items for exchange, credit or refund.
Layby :
Milly Sleeping offers a layby service to its clients. A minimum deposit of 20% of the total cost or $30 - whichever is the greater - is required; thereafter goods will be held for up to six weeks, with instalments to be paid to Milly Sleeping fortnightly (either in person or by phone). Please note that layby items are not eligible for return, and if a layby is cancelled within the six week period, a cancellation fee equal to the minimum deposit will apply. Any goods held for extended periods at the client’s request will attract an additional fee if cancelled.
Shopping online via our e-shop :
First, the disclaimer ...
Milly Sleeping’s online facilities operate courtesy of Swappler, with merchant services provided by Paypal. In order for your first selection to be processed securely, you will be asked to start accounts with Swappler and Paypal (if you haven't already)... be reassured that it will take just a few minutes for you to obtain your accounts, and these will enable you make swift, future transactions via many sites including Milly Sleeping's own. Milly Sleeping guarantees that it will do its utmost to provide a prompt, reliable and ethical service to you, but it cannot be held responsible for any actions made by third parties. Before making your selection at our e-shop, please read carefully the information provided by Swappler and PayPal to ensure that you understand and accept the policies, terms and conditions of these companies.
All items in Milly Sleeping’s e-shop are represented as accurately as possible. More information and measurements pertaining to individual items can be provided upon request.
All prices are listed in Australian dollars and include GST.
Processing and shipping ...
All orders will be confirmed by Swappler and Paypal by email, and processed within two working days. Milly Sleeping will notify the customer when the item is in the mail.
Within Australia, there is a non-refundable charge of $10 for postage. Orders will be sent via Australia Post Platinum Express envelopes (no Post Office addresses please) and a recipient’s signature will be required at the point of delivery. Please note that Milly Sleeping cannot make any guarantee regarding delivery times. For international clients, shipping is via registered airmail and will incur a non-refundable charge of $20 AUD. Delivery time is approximately 5 – 10 days.
Exchange & return of goods purchased at our e-shop (or by phone) ...
Milly Sleeping understands the uncertainties involved in purchasing our remarkable garments online; to ensure that the risk for you is minimised, we are happy to address your specific queries and may provide more images or information regarding sizing, fit, fabric etc.
All items are checked to ensure they meet our standards of high quality, and they are packed carefully for shipping. Upon receipt of your purchase, if the item does not meet your expectation, you must contact Milly Sleeping as soon as possible - no later than 10 days from the date of delivery (within Australia) or twenty-one days (International). Contact may be via email (mail@millysleeping.com) or telephone (61 3 9347 1333).
We will be happy to discuss your options, and will issue you with an Exchange Number (EN) or a Refund Number (RN). Items must be returned within 7 days of the issue of this number, unused and in original condition, with all tags still attached.
Please enclose your EN or RN and your receipt, and send to:
Milly Sleeping
PO Box 1275
Carlton, Vic 3053
Milly Sleeping will notify you when the returning item has arrived, and promptly process an exchange (subject to item availability) or refund (excluding non-refundable postage). Postage for returning items will be paid by the purchaser. In case of exchange, Milly Sleeping will pay postage for one replacement item.
Please note that some sale items may not be eligible for return – this will be indicated within the individual item’s description. Milly Sleeping reserves the right to cancel any order. In doing so, Milly Sleeping will notify the client immediately and any monies paid will be refunded by the same mode as payment.
